Follow the guidelines laid out in the ELD mandate in the case of a malfunction.
The first step to take when your ELD malfunctions is to let your carrier know, and to contact the Support team at Blue Ink Tech. We're available from 8am to 6pm eastern time, or you can leave a voicemail or email for us to follow up if this happens during off hours.
Call us at 304-381-1512 and pick option 2 for Support,
or email us at support@blueinktech.com
We'll try to troubleshoot the issue with you and get it fixed as quickly as possible. It's best for the driver experiencing the issue to call in so that we can work with access to the ELD adapter.
If the issue is something we can't fix immediately, and it is interfering with your e-logs, you may need to use paper logs or create manual logs with the BIT app until the issue is resolved. You can keep paper logs for 8 days after reporting the malfunction.
Should the issue take longer to resolve, your carrier can file for an extension of up to 30 days. They can contact the FMCSA division administrator for their state, or visit https://eld.fmcsa.dot.gov/Support for more information.
All of these steps are outlined on our DOT Inspection Sheet and can be kept in the truck to meet ELD mandate requirements. You can download a copy of the sheet here.